Contact us
CONTACT US
WE'RE HERE TO HELP
Welcome to orviqiue, your online destination for educational toys, building sets, puzzles, and creative play essentials.
Whether you have questions about products, age recommendations, orders, shipping, or returns, our customer support team is here to assist you.
For quick answers, please visit our Frequently Asked Questions page.
BUSINESS & CONTACT INFORMATION
Brand Name: orviqiue
Legal Company Name: Guangzhou Yanqin E-Commerce Co., Ltd.
Registered Business Address: Room A743, Room 301, 3rd Floor, No. 9 Tangdong East Road, Tianhe District, Guangzhou, Guangdong Province, China
Customer Support Email: service@orviqiue.com
Business Contact Number: +86 20 6102 7777
Guangzhou Yanqin E-Commerce Co., Ltd., doing business as orviqiue, owns and operates this website.
For order inquiries, please include your order number and the email address used at checkout. For product-related concerns, include relevant details or photos where appropriate.
SHIPPING INFORMATION
We currently ship within the United States only.
| Shipping Method | Order Value | Shipping Fee | Estimated Transit |
|---|---|---|---|
| Standard Shipping | $0–$38.99 | $3.99 | 3–5 business days |
| Free Standard Shipping | $39+ | FREE | 3–5 business days |
| Express Shipping | Qualifying orders | $6.99 | 1–2 business days |
Order Processing: Up to 5 business days after payment confirmation.
Delivery estimates begin after dispatch and exclude processing time. Actual delivery may vary due to carrier operations, weather, holidays, or other circumstances.
Tracking information will be provided after shipment when available.
For more details, please see our Shipping Policy.
RETURNS & REFUNDS
We offer a 180-Day Free Return Policy for eligible purchases, subject to our Return & Refund Policy.
To request a return, exchange, or refund, email service@orviqiue.com with your order number and a brief explanation. Photos may be requested when relevant.
Once approved, our team will provide return instructions and the appropriate return address. Please do not send returns to our registered business address without prior instructions.
Approved eligible returns include free return shipping. For damaged, defective, incorrect, or incomplete items, we will review the issue and provide an appropriate solution at no additional cost.
Please review our Return & Refund Policy for full eligibility requirements and refund timelines.
ORDER TRACKING & DELIVERY SUPPORT
If your tracking information stops updating, your shipment is delayed, or your package appears missing, contact service@orviqiue.com with your order number and tracking details.
If a package is marked as delivered but cannot be found, please check your delivery area, mailbox, parcel locker, or building reception before contacting us.
Our team will review reasonable missing-package inquiries and assist with the next steps.
PRODUCT & CUSTOMER SUPPORT
Our team can assist with product specifications, age recommendations, materials, included components, order questions, and after-sales support.
Please review individual product descriptions and applicable safety instructions before purchasing toys.
For additional information, visit our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, Purchase Terms, or FAQ.
Thank you for choosing orviqiue. We look forward to helping you enjoy a smooth and convenient shopping experience.