Privacy Policy
PRIVACY POLICY
Last Updated: October 27, 2026
This Privacy Policy describes how Guangzhou Yanqin E-Commerce Co., Ltd. , operating under the brand name orviqiue ("orviqiue," "we," "us," or "our"), collects, processes, uses, shares, retains, and safeguards personal information associated with our online toy store.
We believe customers should be able to understand how their information is handled when shopping online.
This Policy applies to visitors and customers who browse our toy collections, purchase merchandise, use available account features, contact customer service, subscribe to communications, or otherwise interact with our website.
These activities, together with our related online shopping functions, are referred to in this document as the "Services."
Where applicable privacy laws require consent for particular processing activities, we will obtain the necessary authorization before carrying them out.
OFFICIAL BUSINESS & PRIVACY CONTACT INFORMATION
The following details identify the company operating orviqiue and responsible for the personal information processing activities described in this Policy, to the extent it determines their purposes and means.
Brand Name:
orviqiue
Legal Company Name:
Guangzhou Yanqin E-Commerce Co., Ltd.
Registered Business Address:
Room A743, Room 301, 3rd Floor, No. 9 Tangdong East Road, Tianhe District, Guangzhou, Guangdong Province, China
Customer Support & Privacy Email:
Business Telephone:
+86 20 6102 7777
Guangzhou Yanqin E-Commerce Co., Ltd., doing business as orviqiue, operates this website and is responsible for its relevant online retail and personal information processing activities where it acts as the applicable business or data controller under law.
Customers may use the contact information above to submit privacy questions, request assistance concerning personal data, or communicate with our customer support team.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how visitors and customers interact with orviqiue.
Information may be supplied directly, generated through website activity, or received from authorized third-party service providers.
Information Provided by Customers
When placing an order, using an available customer account, contacting support, submitting feedback, or accessing certain website features, customers may provide:
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Full name
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Email address
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Telephone number
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Billing address
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Shipping address
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Customer account information
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Selected toys and product variations
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Preferred product colors, set configurations, or available options
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Purchase and order history
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Customer service correspondence
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Product reviews and feedback
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Survey responses
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Other information voluntarily submitted
This information may help us process purchases, coordinate deliveries, provide customer assistance, and administer applicable after-sales requests.
Purchase & Transaction Information
When customers purchase toys through orviqiue, we may collect information concerning:
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Purchased toy products and accessories
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Selected product options and quantities
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Transaction amounts
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Payment and billing status
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Delivery addresses
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Selected shipping services
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Order confirmations
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Shipment tracking details
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Return and exchange requests
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Refund records
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Related customer communications
Payment transactions may be handled through independent payment processors.
Depending on the payment service used, we may receive payment confirmation details and limited transaction information without directly storing complete payment card numbers.
Information About Gift Recipients
If a customer purchases a toy as a gift or arranges shipment to another recipient, we may receive that person's name, delivery address, telephone number, or other information reasonably necessary to complete delivery.
Customers should have an appropriate basis for sharing another person's personal information.
Automatically Collected Technical Information
When visitors access our website, certain technical and usage information may be collected automatically.
Depending on the technologies enabled, such information may include:
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IP address
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Browser type and version
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Device category
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Operating system
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Device identifiers
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Referring website information
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Pages and products viewed
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Shopping cart interactions
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Website navigation activity
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Approximate geographic location
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Dates and times of access
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Website performance and diagnostic information
This information may be collected through cookies, analytics tools, server logs, tracking pixels, and comparable technologies.
2. COOKIES & WEBSITE FUNCTIONALITY
orviqiue may use cookies and similar technologies to support website operations, maintain shopping features, remember user preferences, and evaluate website performance.
The technologies used depend on the functions and services available.
Essential Cookies
Essential technologies may support shopping cart functions, checkout procedures, account access where available, website security, and fraud prevention.
Certain cookies are necessary for the website to operate correctly.
Analytics & Performance Cookies
These technologies may help us understand website traffic, identify technical problems, evaluate visitor interactions, and improve website usability.
Preference & Functional Cookies
Functional technologies may remember language, currency, geographic region, or other available website settings.
Advertising & Measurement Cookies
Where enabled and legally permitted, advertising technologies may help us understand interactions with promotional campaigns and evaluate marketing performance.
Non-essential tracking activities are subject to applicable consent requirements and privacy choices.
Customers may manage certain cookies through browser controls, device settings, or privacy preference tools made available through our website.
Disabling particular technologies may affect shopping cart functionality, checkout services, or other website features.
3. ANALYTICS, ADVERTISING & WEBSITE MEASUREMENT
We may use analytics providers and advertising measurement services to understand how visitors interact with our online toy store.
Depending on the systems enabled, these providers may process website usage information through cookies, pixels, device identifiers, or comparable technologies.
Such information may support:
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Website traffic analysis
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Product page engagement measurement
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Understanding interest in educational toys, building sets, puzzles, and other collections
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Shopping cart interaction analysis
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Advertising campaign reporting
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Promotional effectiveness evaluation
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Website performance improvements
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Identification of technical or navigation issues
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Customer experience enhancements
Third-party providers may handle certain information according to their own privacy notices and relevant contractual arrangements.
Where required by applicable law, we will provide the appropriate consent choices, opt-out mechanisms, or additional privacy controls.
4. INFORMATION RECEIVED FROM THIRD-PARTY PROVIDERS
Certain information may be received from external organizations that help us operate our website and fulfill customer purchases.
Depending on the services used, these organizations may include:
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E-commerce platform providers
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Payment processing companies
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Shipping carriers
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Warehouses and fulfillment partners
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Logistics providers
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Fraud prevention services
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Website hosting providers
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Analytics platforms
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Advertising technology providers
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Customer service systems
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Email communication providers
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SMS service providers
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Cloud technology providers
For example, payment processors may provide transaction confirmation details, while shipping carriers may supply delivery updates.
We may also receive information when customers interact with orviqiue through social media platforms or other external communication channels.
Such information is handled in accordance with relevant privacy requirements.
5. PURPOSES FOR USING PERSONAL INFORMATION
We process information for purposes connected with providing our Services, administering purchases, maintaining website functionality, and meeting applicable legal obligations.
Order Processing & Fulfillment
Customer information may be used to confirm purchases, verify transactions, prepare toy orders, coordinate fulfillment, arrange delivery, and maintain transaction records.
Customer Support & After-Sales Assistance
We may use relevant information to answer product questions, review order concerns, investigate delivery problems, coordinate qualifying returns, arrange replacements, and administer refunds.
Website Operations & Security
Certain information may be processed to protect customer accounts, identify suspicious activities, prevent fraud, maintain website security, and improve technical performance.
Marketing Communications
Where permitted, information may be used to send authorized promotional communications, introduce available toy collections, and measure campaign performance.
Legal & Regulatory Compliance
We may process relevant information when necessary to comply with applicable accounting, tax, regulatory, contractual, or legal obligations.
Where required, processing will rely on an appropriate legal basis, including contractual necessity, legal obligations, legitimate interests, or consent.
We will provide additional notice or obtain the necessary authorization where legally required for materially different processing purposes.
6. EMAIL PROMOTIONS & TOY COLLECTION UPDATES
Customers who subscribe to promotional communications or provide the required authorization may receive marketing emails from orviqiue.
Depending on available offers and collections, these communications may include:
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New toy arrivals
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Educational toy collection updates
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Building sets and puzzle announcements
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Creative play product recommendations
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Seasonal gift ideas
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Special promotions and discounts
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Holiday shopping events
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General store announcements
Customers may unsubscribe from promotional emails by using the unsubscribe link included in the message.
You may also contact service@orviqiue.com for assistance.
Unsubscribing from promotional communications does not prevent necessary transaction-related messages.
These may include order confirmations, payment notices, shipping updates, refund information, security alerts, and customer support responses.
7. SMS & MOBILE COMMUNICATIONS
If mobile messaging services are available, orviqiue may send SMS or similar communications according to applicable consent and privacy requirements.
Depending on the services enabled, these messages may include:
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Order confirmations
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Shipping notifications
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Tracking updates
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Delivery information
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Customer support messages
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Authorized promotional offers
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Checkout reminders where legally permitted
Promotional text messages are subject to applicable consent and opt-out requirements.
Message or data charges may apply according to the recipient's mobile service provider.
Where supported, customers may stop promotional text messages by following the opt-out instructions in the message, such as replying STOP.
Necessary transactional or service communications may continue where permitted by law.
8. DISCLOSURE OF INFORMATION TO THIRD PARTIES
We may disclose relevant personal information to authorized third parties where reasonably necessary to provide our Services, complete transactions, coordinate fulfillment, or satisfy applicable legal obligations.
Operational Service Providers
Depending on our business arrangements, personal information may be shared with providers assisting with:
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Website administration
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E-commerce infrastructure
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Payment processing
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Order management
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Inventory coordination
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Product fulfillment
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Shipping and delivery
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Customer support
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Fraud prevention
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Website security
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Analytics and performance measurement
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Advertising services
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Email and mobile communications
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Data storage and technology operations
We expect authorized service providers to handle information according to applicable legal and contractual requirements.
Advertising & Analytics Partners
Where permitted by law, certain information may be shared with advertising or analytics providers for campaign measurement, service improvement, and other authorized purposes.
These activities remain subject to applicable privacy rights, consent requirements, and opt-out mechanisms.
Legal & Security Requirements
Information may be disclosed where reasonably necessary to comply with valid legal requests, investigate suspected fraud, enforce applicable policies, protect customer rights, or maintain the security of our Services.
Business Transfers
If our business becomes involved in a merger, acquisition, restructuring, financing arrangement, asset transfer, or similar corporate transaction, relevant information may be transferred in connection with that process.
Appropriate safeguards and notifications will be provided where legally required.
9. AGGREGATED & DE-IDENTIFIED INFORMATION
We may use aggregated, anonymized, or appropriately de-identified information for lawful business and operational purposes.
This may involve evaluating general interest in toy collections, reviewing website performance, understanding product engagement, and identifying opportunities to improve customer service.
When properly de-identified, such information is not reasonably capable of identifying a particular individual.
We will handle de-identified information according to applicable legal requirements and will not attempt to re-identify it except where permitted by law.
10. YOUR PRIVACY RIGHTS & AVAILABLE CHOICES
Depending on applicable law and your jurisdiction, you may have rights relating to your personal information.
These may include:
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Requesting access to qualifying personal information
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Correcting inaccurate records
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Requesting deletion of eligible information
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Restricting certain processing activities
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Objecting to particular uses of information
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Requesting data portability where applicable
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Withdrawing previously provided consent
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Obtaining information about relevant disclosures
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Opting out of qualifying advertising-related processing
The availability and extent of these rights may vary under applicable laws and may be subject to lawful exceptions.
SUBMITTING A PRIVACY REQUEST
Please email:
Describe your request and provide sufficient information to help us identify the relevant records.
Where reasonably necessary, we may request additional information to verify your identity before processing a request.
Certain records may need to be retained for lawful purposes, including accounting, taxation, fraud prevention, transaction administration, and dispute resolution.
11. CALIFORNIA CONSUMER PRIVACY RIGHTS
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent those laws apply to our business.
Depending on applicable requirements, these rights may include:
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Learning which categories of personal information are collected
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Understanding the purposes of collection and use
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Obtaining information about relevant data sources
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Requesting access to eligible personal information
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Correcting inaccurate personal records
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Requesting deletion of qualifying information
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Learning about categories of relevant disclosures
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Opting out of certain sales or sharing of personal information
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Limiting qualifying uses of sensitive personal information
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
CALIFORNIA PRIVACY REQUESTS
Email: service@orviqiue.com
Suggested Subject: California Privacy Request
Please provide sufficient information for our team to understand your request and conduct any reasonably necessary identity verification.
Where required by applicable law, we will provide additional notices, privacy controls, or opt-out methods.
12. CHILDREN'S PERSONAL INFORMATION
Although orviqiue sells toys that may be purchased for children, our website and online purchasing services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly solicit or collect personal information directly from children under 13 in violation of applicable legal requirements.
Customers purchasing toys for children should ensure that checkout information and related communications are provided by a parent, guardian, or appropriately authorized adult.
If we become aware that a child's personal information has been collected improperly, we will take appropriate steps to delete or otherwise manage that information in accordance with applicable law.
Parents or guardians who believe a child has submitted personal information through our website may contact:
We will review the concern and respond appropriately.
13. SECURITY OF PERSONAL INFORMATION
We recognize the importance of protecting personal information provided through our online store.
orviqiue aims to maintain reasonable administrative, organizational, and technical safeguards designed to reduce risks involving unauthorized access, improper disclosure, alteration, misuse, loss, or destruction of customer information.
Depending on the relevant systems, these safeguards may include:
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Appropriate access controls
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Transaction security measures
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Website security monitoring
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Authorized technology providers
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Payment processing safeguards
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Reasonable information-handling procedures
Security measures for payment transactions may also be provided by authorized payment service providers.
However, no electronic transmission, internet-based service, or information storage environment can guarantee absolute security.
Customers are encouraged to protect their account credentials, personal devices, and sensitive information.
If you suspect unauthorized activity related to our store, please contact service@orviqiue.com.
14. EXTERNAL LINKS & INDEPENDENT SERVICES
Our website may include links to websites or services operated independently from orviqiue.
These may include payment platforms, shipping carrier websites, social media services, and other external resources.
Independent providers may collect or process personal information under their own privacy policies.
We do not directly control the privacy practices, content, or security arrangements of independently operated websites.
Customers are encouraged to review relevant third-party privacy notices before providing personal information through external services.
15. INTERNATIONAL DATA PROCESSING & TRANSFERS
orviqiue operates an online retail business that may involve technology, payment, fulfillment, and logistics providers located in different countries.
As a result, customer information may be transferred, accessed, stored, or processed outside the customer's country of residence.
Data protection requirements may differ between jurisdictions.
Where required by applicable law, we will apply appropriate safeguards and lawful transfer mechanisms for international information processing.
Customer information may be handled by our company or authorized service providers in jurisdictions relevant to their operations, subject to applicable legal requirements.
16. RETENTION OF PERSONAL INFORMATION
We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy and comply with applicable legal or operational requirements.
Retention periods may vary according to the category of information and the reason it is being processed.
Relevant purposes may include:
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Completing customer purchases
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Maintaining order and transaction records
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Coordinating shipping and fulfillment
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Providing customer support
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Processing returns and refunds
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Meeting accounting obligations
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Complying with tax requirements
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Investigating suspected fraud
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Resolving transaction disputes
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Addressing legal claims
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Satisfying regulatory obligations
When information is no longer reasonably necessary, we may securely delete, anonymize, de-identify, or otherwise dispose of it according to applicable legal requirements.
17. MANAGING COMMUNICATION PREFERENCES
Customers may manage certain communication preferences through available unsubscribe tools, opt-out options, or customer support requests.
MARKETING EMAILS
To stop receiving promotional emails, use the unsubscribe link included in the relevant message.
PROMOTIONAL SMS MESSAGES
Where supported, follow the opt-out instructions contained in promotional text messages.
CUSTOMER SUPPORT ASSISTANCE
You may also contact:
Opting out of promotional communications does not prevent necessary transactional or customer service messages.
These may include order confirmations, payment notices, shipping updates, return and refund information, security notifications, and support responses.
18. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy periodically to reflect changes in our website, business operations, information-handling practices, technology arrangements, or applicable legal requirements.
Updated versions will be published on this page, and the Last Updated date will identify the most recent revision.
Where applicable law requires additional notice or consent before implementing material changes, we will take appropriate steps.
Customers are encouraged to review this page periodically to remain informed about our privacy practices.
19. PRIVACY INQUIRIES, REQUESTS & COMPLAINTS
If you have questions or concerns regarding the collection, use, sharing, retention, or protection of your personal information, please contact our customer support team.
Privacy-related requests and complaints may be submitted using the following details.
Customer Support & Privacy Email:
Business Telephone:
+86 20 6102 7777
We will review privacy-related communications and respond according to applicable legal requirements.
Depending on your jurisdiction, you may also have the right to submit a complaint to an appropriate privacy or data protection authority.
20. RESPONSIBLE ENTITY & REGISTERED BUSINESS DETAILS
The legal entity responsible for operating the orviqiue website and overseeing the personal information processing activities described in this Policy, to the extent it determines their purposes and means, is identified below.
Brand Name:
orviqiue
Legal Company Name:
Guangzhou Yanqin E-Commerce Co., Ltd.
Registered Business Address:
Room A743, Room 301, 3rd Floor, No. 9 Tangdong East Road, Tianhe District, Guangzhou, Guangdong Province, China
Customer Support & Privacy Email:
Business Telephone:
+86 20 6102 7777
Guangzhou Yanqin E-Commerce Co., Ltd., operating under the brand name orviqiue, is responsible for administering this online store and coordinating its relevant retail and personal information processing activities, subject to applicable law.
The company oversees website administration, customer order coordination, fulfillment arrangements, and customer support services associated with purchases made through orviqiue.
We aim to provide understandable privacy information and accessible assistance with questions about how personal information is collected, used, shared, retained, and protected.
Thank you for visiting orviqiue and taking the time to review our Privacy Policy.