RETURN & REFUND POLICY

Last Updated: October 28, 2026

Thank you for shopping with orviqiue.

We understand that choosing toys online involves considering product features, age recommendations, materials, included components, and suitability for different activities. Occasionally, customers may need to return a purchase, request an exchange, or seek assistance when merchandise arrives damaged, incorrect, or incomplete.

This Return & Refund Policy explains how we handle order cancellations, product returns, free return shipping, exchanges, refunds, and concerns involving defective, damaged, missing, or incorrectly delivered items.

We aim to make our after-sales procedures clear and accessible so customers can understand their options and request support when needed.

This policy applies to eligible purchases made through the orviqiue online store, operated by Guangzhou Yanqin E-Commerce Co., Ltd. 

OFFICIAL BUSINESS & CONTACT INFORMATION

For customer transparency, the legal company operating orviqiue and coordinating its online retail services is identified below.

Brand Name:

orviqiue

Legal Company Name:

Guangzhou Yanqin E-Commerce Co., Ltd. 

Registered Business Address:

Room A743, Room 301, 3rd Floor, No. 9 Tangdong East Road, Tianhe District, Guangzhou, Guangdong Province, China

Customer Support Email:

service@orviqiue.com

Business Telephone:

+86 20 6102 7777

Guangzhou Yanqin E-Commerce Co., Ltd., doing business as orviqiue, operates this website and is responsible for coordinating online purchases, retail operations, fulfillment arrangements, and related customer support services.

1. ORDER CANCELLATIONS BEFORE DISPATCH

If you wish to cancel an order, please contact our customer support team as soon as possible after completing your purchase.

Cancellation Email: service@orviqiue.com

Please provide your order number and the email address associated with the transaction.

We will make reasonable efforts to accommodate cancellation requests while the order can still be stopped.

Once an order has entered preparation, packaging, fulfillment, or shipment, cancellation may no longer be possible, subject to applicable consumer protection laws.

If an eligible order is successfully canceled before dispatch, the applicable refund will be issued to the original payment method.

When an order has already been shipped, customers may request a qualifying return after delivery according to this policy.

Nothing in this section restricts mandatory cancellation rights under applicable law.

2. OUR 180-DAY FREE RETURN POLICY

orviqiue provides a 180-Day Free Return Policy for eligible purchases.

Customers may submit a qualifying return request within 180 calendar days after delivery.

The return period begins on the confirmed delivery date recorded by the shipping carrier or established through other reliable delivery information.

GENERAL RETURN ELIGIBILITY

For a standard return requested because of personal preference, merchandise should generally:

• Be unused or only reasonably inspected.

• Remain in its original condition.

• Include all originally supplied components and accessories where applicable.

• Include original packaging where available.

• Have valid proof of purchase.

• Be free from intentional damage, substantial alteration, or unreasonable handling.

Returned products may be inspected before a refund is approved.

Products showing significant use, missing components, substantial modifications, misuse, or damage beyond reasonable inspection may not qualify for a standard preference-based return.

TOY-SPECIFIC RETURN CONSIDERATIONS

We recommend inspecting toys and their included components after delivery.

For products such as building sets, puzzles, magnetic toys, and multi-piece play kits, customers should check whether the advertised parts and accessories are included.

Conditions that may affect preference-based return eligibility include:

• Missing pieces caused after delivery

• Significant damage resulting from improper handling

• Permanent product modifications

• Unauthorized repairs or alterations

• Substantial wear beyond reasonable inspection

• Missing accessories or originally included components

Reasonable product inspection does not automatically make merchandise ineligible for return.

Toys that contain small parts, magnets, batteries, or assembly components should be handled according to their applicable instructions and age recommendations.

These conditions do not limit mandatory consumer rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed merchandise.

Return requests are evaluated according to product condition, the circumstances involved, and applicable consumer protection requirements.

3. HOW TO SUBMIT A RETURN REQUEST

Before mailing merchandise back, customers should contact our support team to receive authorization and appropriate return instructions.

Return Assistance Email: service@orviqiue.com

To help us review your request, please provide:

• Your order number

• The product name or description

• The reason for requesting the return

• Relevant photographs or videos where reasonably necessary

• Any additional information relevant to the issue

Our team will review the request and explain the available next steps.

Once an eligible return is approved, we will provide the appropriate return destination and shipping arrangements.

Please do not send merchandise directly to our registered business address unless our customer support team specifically instructs you to do so.

Our authorized return facility may be located separately from the company's registered office.

Following the provided instructions helps ensure that merchandise is received at the correct facility and processed efficiently.

4. COMPLIMENTARY RETURN SHIPPING & RESTOCKING FEES

Approved qualifying returns under our 180-Day Free Return Policy include complimentary return shipping.

Once a return is authorized, orviqiue will arrange the appropriate return method.

Depending on the circumstances, this may involve:

• Providing a prepaid return shipping label

• Arranging an authorized return shipment

• Offering another approved return method without additional shipping charges

Customers should wait for the relevant instructions before sending merchandise back.

No restocking fee applies to eligible returns.

If a return is necessary because a toy arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate return solution without additional cost to the customer.

All return arrangements remain subject to the relevant eligibility requirements and applicable consumer protection laws.

5. DEFECTIVE TOYS, SHIPPING DAMAGE & ORDER ERRORS

If merchandise arrives with a problem, please contact our customer support team as soon as reasonably possible.

Examples of concerns include:

• Toys damaged during transportation

• Broken or defective product components

• Missing pieces from building sets or puzzles

• Incorrect toy models or variations

• Products received in an incomplete condition

• Missing advertised accessories

• Defective moving parts or mechanisms

• Merchandise materially different from its advertised description

• Confirmed packaging or fulfillment mistakes

Customer Support Email: service@orviqiue.com

Please include your order number, an explanation of the concern, and relevant photographs or videos where appropriate.

If a toy appears damaged or unsafe, discontinue use while the issue is being reviewed.

Our customer support team will examine the available purchase records and submitted information.

Where a manufacturing defect, delivery damage, incorrect product, or seller-related fulfillment error is confirmed, we will provide an appropriate solution without additional cost to the customer.

Depending on the circumstances, possible remedies include:

• Replacing the affected toy

• Sending the correct product or variation

• Providing missing components

• Reshipping missing merchandise

• Issuing a full refund

• Providing an appropriate partial refund

• Arranging an authorized return

• Offering another reasonable resolution

Customers will not be required to pay return shipping charges for confirmed defective, damaged, incorrect, incomplete, or materially misdescribed merchandise.

Products that were never delivered do not require a physical return.

Applicable statutory consumer rights remain unaffected.

6. REFUND APPROVAL & PROCESSING TIME

When a physical return is necessary, the merchandise must be received at the designated return facility.

Returned items may undergo inspection to determine whether they meet the relevant return requirements.

After the review is completed, our team will communicate the outcome of the request.

Approved refunds are issued to the original payment method used for the purchase.

REFUNDS REQUIRING A PHYSICAL RETURN

When merchandise must be returned, approved refunds are generally processed within 5–10 business days after the returned products have been received and inspected.

REFUNDS WITHOUT A PHYSICAL RETURN

If a refund is approved without requiring the product to be sent back, processing generally takes 5–10 business days after approval.

BANK & PAYMENT PROVIDER PROCESSING

After a refund has been issued, the customer's bank, card issuer, or payment provider may require additional time to display the credit.

Posting times vary depending on the financial institution.

For assistance with refund status inquiries, please contact service@orviqiue.com.

7. ORIGINAL SHIPPING FEES & REIMBURSEMENT

Complimentary return shipping and reimbursement of the original shipping charge are treated separately.

Our 180-Day Free Return Policy provides free return shipping for approved eligible returns.

However, when merchandise is returned solely because of personal preference, the original delivery charge paid during checkout is generally non-refundable.

This includes optional Express Shipping fees.

WHEN ORIGINAL SHIPPING FEES MAY BE REFUNDED

Reimbursement of original shipping charges may be appropriate when the order involves:

• A confirmed seller-related fulfillment error

• Products arriving damaged or defective

• Delivery of an incorrect toy

• Missing items or advertised components

• Merchandise materially different from its description

• Other circumstances where reimbursement is required by applicable law

Where an original shipping charge refund is approved, the applicable amount will generally be returned to the original payment method.

Our support team will review the circumstances and explain the appropriate resolution.

8. UNITED STATES SHIPPING OPTIONS & DELIVERY ESTIMATES

orviqiue currently provides delivery services within the United States.

Our available shipping arrangements are outlined below.

STANDARD SHIPPING — $3.99

Qualifying Merchandise Subtotal: $0.00–$38.99

Shipping Fee: $3.99

Estimated Transit: 3–5 business days after dispatch

Eligible purchases below the $39.00 free shipping threshold may use standard delivery at the flat rate shown above.

FREE STANDARD SHIPPING — $0.00

Minimum Qualifying Merchandise Subtotal: $39.00

Shipping Fee: FREE

Estimated Transit: 3–5 business days after dispatch

Orders totaling $39.00 or more qualify for complimentary standard shipping.

Customers may still select Express Shipping for an additional $6.99 where available.

EXPRESS SHIPPING — $6.99

Eligible Purchases: Qualifying orders

Shipping Fee: $6.99

Estimated Transit: 1–2 business days after dispatch

Express Shipping is an optional expedited transportation service.

ORDER PROCESSING & DISPATCH

Orders may require up to 5 business days for payment verification, product preparation, packaging, and fulfillment arrangements.

Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.

The estimated shipping transit periods above begin after dispatch and do not include order processing time.

Available shipping methods and final charges will be displayed during checkout.

For additional details, please review our Shipping Policy.

9. REFUNDS THAT HAVE NOT APPEARED

If you receive confirmation that a refund has been issued but the funds have not yet appeared in your account, your payment provider may require additional processing time.

We recommend checking the original payment method used for the purchase.

You may also contact your bank, card issuer, or payment provider to ask about pending credits.

If the refund remains unavailable after the expected processing period, please contact:

service@orviqiue.com

Include your order number and any available refund confirmation details.

Our support team will review the relevant transaction information and assist with your inquiry.

10. TOY EXCHANGES & REPLACEMENT REQUESTS

Exchanges and replacements may be available depending on product availability, merchandise condition, and the reason for the request.

A replacement may be appropriate when an item arrives:

• Damaged

• Defective

• Incorrect

• Incomplete

• Materially different from its description

CHANGING PRODUCT VARIATIONS OR TOY SETS

Customers who wish to exchange a product because of personal preference should contact our customer support team before returning the original item.

Depending on the product, exchange requests may involve:

• Selecting a different toy color

• Changing an available product variation

• Choosing another building set configuration

• Requesting a different puzzle or toy model

• Selecting another available product option

For preference-based exchanges, the original merchandise should generally remain unused or only reasonably inspected and in its original condition.

The requested replacement must also be available in inventory.

If the preferred alternative is unavailable, our team will explain other applicable options, including an eligible refund where appropriate.

Please do not mail merchandise for exchange without receiving instructions.

Exchange Assistance Email: service@orviqiue.com

11. AUTHORIZED RETURN DESTINATION

Our registered business address is published for company identification and official correspondence.

It is not automatically the receiving location for returned toys.

Registered Business Address:

Room A743, Room 301, 3rd Floor, No. 9 Tangdong East Road, Tianhe District, Guangzhou, Guangdong Province, China

Customers should not send merchandise directly to this address unless specifically instructed by our customer support team.

After an eligible return request has been approved, we will provide the designated receiving facility address and applicable return shipping instructions.

The authorized return location may differ from our registered company address.

Following the provided instructions helps avoid unnecessary delays in return processing.

12. DELIVERY DELAYS, LOST PACKAGES & SHIPPING CONCERNS

We aim to provide understandable delivery information and practical assistance when shipping-related problems arise.

ORDER PROCESSING & ESTIMATED TRANSIT

Orders may require up to 5 business days for processing after payment confirmation.

For eligible U.S. purchases, the estimated transit times after dispatch are:

• Standard Shipping: $3.99 for orders below $39.00 — 3–5 business days.

• Free Standard Shipping: Orders of $39.00 or more — 3–5 business days.

• Express Shipping: $6.99 — 1–2 business days.

These transportation periods are estimates rather than guaranteed delivery deadlines.

FACTORS THAT MAY AFFECT DELIVERY

Shipping schedules may be influenced by carrier interruptions, severe weather, public holidays, increased parcel volumes, inventory issues, customs inspections where applicable, or incomplete delivery information.

REQUESTING ASSISTANCE WITH LOST OR DELAYED SHIPMENTS

If tracking information remains unchanged for an extended period, your order is significantly delayed, or a package appears lost, please contact:

service@orviqiue.com

Include your order number and available tracking details.

Our team will review the shipment records and coordinate with the relevant delivery provider where appropriate.

Transferring a package to a shipping carrier does not automatically remove our responsibility to review reasonable delivery-related concerns.

Where a shipping problem is confirmed, we will work toward an appropriate resolution consistent with our policies and applicable consumer rights.

Possible remedies may include replacement, reshipment, or a refund.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If the carrier indicates that your package was delivered but you cannot locate it, please check your mailbox, parcel locker, building reception, household members, and other designated delivery locations.

If the package remains missing, please contact our support team.

A tracking status marked "Delivered" does not automatically prevent a reasonable missing-package inquiry from being reviewed.

We will assess the available information and explain the appropriate next steps.

13. CUSTOMER SUPPORT & REGISTERED COMPANY INFORMATION

If you need assistance with an order cancellation, return request, exchange, refund, defective toy, missing component, or delivery issue, please contact orviqiue using the details below.

Brand Name:

orviqiue

Legal Company Name:

Guangzhou Yanqin E-Commerce Co., Ltd.

Registered Business Address:

Room A743, Room 301, 3rd Floor, No. 9 Tangdong East Road, Tianhe District, Guangzhou, Guangdong Province, China

Customer Support Email:

service@orviqiue.com

Business Telephone:

+86 20 6102 7777

Guangzhou Yanqin E-Commerce Co., Ltd., doing business as orviqiue, is responsible for operating this website and coordinating its online retail activities, customer purchases, and related after-sales services.

When contacting our customer service team about an existing purchase, please include your order number and the email address associated with the transaction.

We aim to provide clear return procedures, understandable refund arrangements, and accessible assistance throughout the shopping experience.

Thank you for purchasing from orviqiue. We appreciate your interest in our toy collections.